Refund & Cancellation Policy

ClipSnap sells digital Credits that are consumed instantly by our AI and rendering pipeline. Please read this policy before purchasing.

1. Digital goods are non-refundable once used

Credits that have been consumed — for analysing a video or rendering a clip — are non-refundable, because the underlying transcription, AI and rendering costs are incurred immediately and irreversibly.

2. Automatic refunds on failed renders

If a render or analysis fails due to an error on our side or at one of our providers, the credits deducted for that job are automatically credited back to your balance. Every grant, spend and refund is recorded in the Credit Ledger on your dashboard, with the balance after each change, so you can verify it yourself.

3. Unused purchases

If you have not consumed any credits from a purchase, you may request a full refund within 7 days of payment by emailing us with your registered email and payment ID. Approved refunds are returned to the original payment method via Razorpay within 5–10 business days.

4. Subscriptions

• Pro Plan (₹299/month) and Agency Plan (₹699/month) renew automatically each month.
• You can cancel at any time by emailing us; cancellation stops future billing. Your plan stays active until the end of the current billing cycle.
• Partial months and credits already granted for the current cycle are not refunded, unless the cycle was billed in error.

5. Duplicate or incorrect charges

Duplicate payments, or charges where no credits were credited, are refunded in full once verified.

6. How to request a refund

Email thecutcast84@gmail.com with your registered email address, Razorpay payment ID and a short description. We respond within 2 business days.